Bliss Optical – Cancellation & Refund

Thank you for shopping with Bliss Optical.
We value your trust and try to deliver the best eyewear experience.
This Cancellation & Refund Policy explains how cancellations, refunds, and exchanges work for orders placed on our website.

1. Order Cancellation (Before Pickup)

  • Customers may cancel an order within 2 hours of placing it, only if the product has not yet been processed.
  • Cancellation can be requested via:
  • If the order is already processed or packed, cancellation may not be possible.

2. No Cancellation for Customized / Prescription Orders

Orders containing the following items cannot be cancelled once processing has started:

  • Prescription lenses
  • Customized power glasses
  • Special-order frames or lenses
  • Orders where lens fitting has already begun

These products are made specifically for you, hence non-cancellable & non-refundable.

3. Refund Policy

Refunds are available under the following conditions:

3.1 Eligible Refund Cases

  • Successful order cancellation within allowed time.
  • Product not available or out of stock after order placement.
  • Manufacturing defect verified by our team.

3.2 Non-Refundable Items

  • Prescription/power lenses
  • Scratched, used, damaged products
  • Frames or sunglasses altered after pickup
  • Customized orders

4. Refund Method & Timeline

If your request is approved:

  • Online payments will be refunded to the same payment method used during purchase (UPI, card, wallet, etc.).
  • Refunds typically take 5–7 working days, depending on your bank/payment provider.
  • Cash refunds are not provided; refunds are done digitally only.

5. Exchange Policy (In-store Only)

If you are not satisfied with the product, you may request an exchange within 2 days of pickup, subject to:

  • Product being unused
  • Original box, case, tag, and bill available
  • No scratches, bends, or damage
  • Value difference (if any) must be paid by the customer

Note:
Prescription lenses and customized items cannot be exchanged.

6. Damaged / Defective Products

If you receive a damaged or defective product:

  • Report it within 24 hours of pickup.
  • Bring the product to the store for inspection.
  • If defect is confirmed, we will provide:
    • Replacement
    • Or store credit
    • Or refund (if applicable)

We do NOT accept returns for damage caused by mishandling or misuse by the customer.

7. No Home Pickup of Returns

As our services currently do not include delivery, all:

  • Returns
  • Exchanges
  • Defect inspections

Must be completed physically at Bliss Optical store.

8. Contact Information

For cancellation, refund, or exchange requests, contact us at:

Bliss Optical
📍 Shop no.2, Sameer Apartment, Dr. Yagnik Road, Opp. Vaishali, Rajkot, Gujarat – 360001
📞 +91 90337 77736
📧 info@blissoptical.in